Week 9 discussion – cost of quality

 

Please respond to the following:

  • Select two fast food restaurants and evaluate them in terms of service quality. Suggest ways to improve the service quality.
  • Evaluate the two fast-food restaurants in terms of the “Seven QC tools” discussed in Chapter 16 of textbook, OM. Determine the top three QC tools that tend to be most valuable to business owners. Explain your rationale.

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